Dispatcher Role Responsibilities

Patriot’s Dispatch and Scheduling team member will oversee the scheduling and dispatching operations. This includes ensuring that efficient vehicle and driver schedules are created that enable patient facing teams to provide all required trips with productivity and on-time performance. It also includes managing scheduled runs on the day of service and responding to same-day rider communications, such as the status of trips and same-day changes.

*Note – this position will be out of Patriot’s location on Damar Drive in the northeast section of Philadelphia, 19116.

  • Managing the day-to-day operations of the dispatch and scheduling activities of the call center.
  • Ensuring appropriate staffing levels to effectively meet demand.
  • Coordinating and communicating regularly with Patriots Healthcare Facility Partners.
  • Establishing and meeting standards for employee performance.
  • Participating in regular management meetings with staff.
  • Identifying and investigating all performance issues.
  • Training and supervising staff as needed beyond compulsory training / onboarding curriculum.
  • Working to help evaluate and track the quality of service provided by patient facing teams, schedulers and dispatchers.
  • Participating in periodic evaluations of scheduling parameters (system speeds, dwell time settings, etc.).

Experience, Skills, and Knowledge Required:

  • Minimum of one years’ experience dispatch or scheduling staff in a similar prehospital healthcare environment.
  • Demonstrated ability to build and continuously motivate highly effective teams.
  • Thorough knowledge of both ambulance and paratransit scheduling and dispatching.
  • Proficiency with scheduling and dispatching software.
  • Proficiency with Microsoft Office.
  • Excellent leadership, organizational, and communication skills.

Education, Licensing, and Certifications:

  • High school diploma or equivalent, such as GED, required.

Pre-employment Requirements:

  • Must submit to drug testing, motor vehicle operations transcript and a criminal background check.

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed. Shift schedules include weekday and weekend schedules. Patriot operates 24/7/365.
  • 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Please Note:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Patriot is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Patriot’s premises and remote locations are Drug free workplaces. Applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

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Questions? Here are our contact methods:

13430 Damar Drive

Philadelphia, PA 19116

Phone: +1 (215) 677-7800

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